Contact Us
Our business hours are Monday-Friday from 9:30 am-5:30 pm, Eastern Standard
Time.
Please call us at 301-464-7344, 888-464-2128 or email us at info@precioussteps.net
Privacy
We respect your privacy and we are committed
to protecting it. Your name, e-mail address, mailing address and telephone
number will be collected when you order from us online or by telephone. All information
collected by us is used only for fulfilling your orders and will not
be sold to or shared with any person, business, or entity outside our
business. We occasionally send e-mail notices of sales or new arrivals
to customers. If you prefer not to receive such notification, please
email us at info@precioussteps.net
or call 301-464-7344 or 888-464-2128 and we will comply with your request.
Sales Tax
Sales tax will be charged only within Maryland. If your
shipment is going outside of Maryland, we will not charge sales tax. We
charge 6% sales tax for orders shipped within the state of Maryland.
Shipping
We ship USPS Priority Mail which normally gets your package to you in
2 to 3 regular business days.
Shipping days are Monday – Friday, except holidays. Orders received after 2:00pm EST will be shipped the next business day. Before inquiring about your order, please allow 7 to 10 working days from the time you placed your order.
Shipping charges for USPS Priority Mail is $8.00 for the first $100 of merchandise. All orders over $100 will receive FREE shipping.
Contact Precious Steps directly if you will require expedited delivery.
Returns
We want you to be delighted with your purchase. If however,
for some reason you are not satisfied, you may return the item for a refund
or exchange in the event that a different size or shoe is needed.
Returns and exchanges can be made within 30 days from the date of purchase for a full refund in the original tender (minus shipping costs). After 30 days from date of purchase, merchandise returned will qualify for store credit only. No returns or exchanges will be accepted after 60 days from date of purchase.
Please include your merchandise return/exchange form inside the packing with your item.
We advise that you obtain a tracking number from your shipping company when you send in your return. We are not liable for items lost in transit.
Your account will be credited upon receipt of the merchandise returned for a refund. We will send you an email notification once your return has been processed. If you are requesting merchandise credit, it will be mailed directly to you.Please mail returns and exchanges to:
Precious
Steps
#653
3540 Crain Highway
Bowie, MD 20716
You may also contact us at info@precioussteps.net, 301-464-7344 or 888-464-2128.
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